Privacy Policy

Effective date: 31 March 2026

Thank you for visiting Human-Academics.com (the “Service,” “we,” “us,” or “our”). We are committed to protecting the privacy and security of our Users’ personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable United States federal and state privacy laws, including, where applicable, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), the Utah Consumer Privacy Act (UCPA), and other applicable state data protection statutes.

By accessing or using the Service, you acknowledge the practices described in this Privacy Policy.

1. Information We Gather

When you engage with the Service, we collect personal information in several categories, including information you provide directly and information collected automatically.

1.1. Information You Provide to Us

We may collect the following categories of personal information that you voluntarily provide:

  • Identifiers, such as your name and phone number;
  • Contact information, including your email address and any additional contact details you choose to provide;
  • Files, documents, or other materials you upload in connection with a learning support request;
  • Records of communications and interactions with our customer support team;
  • Transaction-related information, such as billing address and payment details. Payment card information is processed and stored by trusted third-party payment processors and is not fully stored on our servers.

1.2. Information Collected Automatically

When you access or use the Service, we automatically collect certain technical and usage information, which may include:

  • Internet Protocol (IP) address;
  • Device identifiers and device characteristics;
  • Browser type and version;
  • Operating system;
  • Usage data, including pages visited, time spent on pages, navigation paths, and interaction patterns;
  • Referring URLs and sources of traffic, such as search engines, advertisements, or third-party websites.

This information may be collected through cookies, web beacons, analytics tools, and similar tracking technologies, subject to applicable legal requirements.

1.3. Sensitive Personal Information

We do not intentionally collect or request sensitive personal information, such as:

  • Health or medical information;
  • Religious or philosophical beliefs;
  • Political opinions;
  • Racial or ethnic origin;
  • Sexual orientation;
  • Biometric identifiers.

Users are instructed not to submit such information through the Service. If sensitive personal information is provided inadvertently, we will take reasonable steps to delete it where required by applicable law.

This Privacy Policy describes the methods by which we collect, use, disclose, and protect personal information. We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure, consistent with applicable U.S. law.

2. Use of Your Information

We use the personal information we collect for the following business and commercial purposes:

  • To provide and fulfill learning support services in response to your requests;
  • To operate, maintain, improve, and optimize the performance, functionality, and user experience of the Service;
  • To process payments securely through authorized third-party payment processors;
  • To communicate with you regarding your requests, transactions, technical notices, updates, and customer support inquiries;
  • To send promotional or marketing communications where you have provided legally required consent or where otherwise permitted by applicable law (you may opt out at any time);
  • To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal or prohibited activities;
  • To enforce our Terms of Service and comply with applicable legal and regulatory obligations.

We do not use personal information to engage in automated decision-making or profiling that produces legal or similarly significant effects concerning you, as those terms are defined under applicable state privacy laws.

3. Legal Basis for Processing Under U.S. Law

As a service catering to U.S. users, we process personal information in accordance with applicable federal and state privacy laws. Our data processing activities are conducted under the following lawful bases, as recognized under U.S. legal frameworks:

  • Performance of a Contract: We process personal information as necessary to provide learning support services, fulfill user requests, process payments, and perform our obligations under our Terms of Service.
  • Consent: Where required by law, including for certain marketing communications or the use of non-essential cookies and tracking technologies, we process personal information based on your prior consent. You may withdraw consent at any time, subject to legal or contractual restrictions.
  • Compliance with Legal Obligations: We process personal information as necessary to comply with applicable laws, regulations, court orders, tax requirements, and lawful requests from public authorities.
  • Legitimate Business Purposes: Where permitted by applicable state privacy laws (including the CCPA/CPRA, VCDPA, CPA, CTDPA, and UCPA), we process personal information for legitimate and reasonable business purposes, such as improving our platform, enhancing security, developing new features, conducting internal analytics, and maintaining service integrity.

These legal bases ensure that personal information is handled in a responsible, transparent, and lawful manner.

4. Information Sharing with Third-Party Partners

We may disclose personal information to trusted third-party service providers and partners when reasonably necessary to operate the Service, including:

  • Independent educators who fulfill user requests, subject to contractual confidentiality obligations;
  • Providers of email, messaging, hosting, and cloud storage services;
  • Payment processors and financial service providers;
  • Analytics and security service providers.

We require third-party service providers to process personal information only for specified business purposes and in accordance with applicable privacy and data protection laws.

We do not sell or lease personal information to third parties for monetary consideration. Where applicable state law defines certain data transfers as a “sale” or “sharing” for cross-context behavioral advertising, we will provide required disclosures and opt-out rights in accordance with those laws.

5. Cross-Border Data Processing

Your personal information may be processed and stored in the United States and, where necessary, in other countries in which our service providers or partners operate.

When personal information is transferred outside your state or outside the United States, we implement reasonable and appropriate safeguards designed to protect such information in accordance with applicable U.S. privacy laws. These safeguards may include:

  • Entering into written data processing agreements with service providers that impose confidentiality, security, and data protection obligations;
  • Conducting due diligence on vendors’ security and privacy practices;
  • Implementing technical and organizational measures to safeguard personal information during transmission and storage.

By using the Service, you acknowledge that your information may be transferred to and processed in jurisdictions that may have data protection laws different from those in your place of residence.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill the purposes for which the information was collected;
  • Provide requested learning support services;
  • Resolve disputes and enforce our agreements;
  • Comply with applicable legal, tax, accounting, and regulatory obligations.

Retention periods are determined based on the nature of the information, the purposes of processing, and applicable legal requirements. When personal information is no longer required, we will delete, anonymize, or securely dispose of it in accordance with applicable law.

7. Privacy Rights of U.S. Residents

Depending on your state of residence, you may have specific rights under applicable state privacy laws, including but not limited to the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), and the Utah Consumer Privacy Act (UCPA).

Subject to verification of your identity, these rights may include:

  • The right to know whether we process your personal information and to access specific pieces of personal information we have collected about you;
  • The right to request correction of inaccurate personal information;
  • The right to request deletion of personal information, subject to statutory exceptions;
  • The right to opt out of the sale of personal information or the use of personal information for targeted advertising, where applicable;
  • The right to limit the use and disclosure of sensitive personal information, where applicable;
  • The right not to receive discriminatory treatment for exercising your privacy rights.

California residents may also designate an authorized agent to submit requests on their behalf, subject to verification requirements.

To exercise any applicable privacy rights, please contact us at [email protected]. We will respond within the timeframe required by applicable law.

8. Your Privacy Rights and Requests

You may exercise your applicable privacy rights by submitting a verifiable request to [email protected]. We may require additional information to confirm your identity before fulfilling your request.

Where permitted by law, we may deny a request if an exception applies, such as when retaining the information is necessary to complete a transaction, detect security incidents, comply with a legal obligation, or exercise or defend legal claims.

If your request is denied in whole or in part and you reside in a state that provides a right to appeal, you may submit an appeal in accordance with the instructions provided in our response.

9. Data Protection Measures

The Human-Academics.com team implements reasonable and appropriate administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction, consistent with applicable U.S. federal and state data security laws.

Our data protection program includes, but is not limited to:

  • The use of industry-standard encryption technologies to protect personal information during transmission (data in transit) and, where appropriate, during storage (data at rest);
  • Periodic security assessments, risk evaluations, and, where appropriate, independent third-party security reviews;
  • Multi-factor authentication and enhanced authentication protocols for administrative and privileged system access;
  • Role-based access controls that restrict access to personal information to authorized personnel with a legitimate business need;
  • Monitoring systems designed to detect, prevent, and respond to potential security incidents.

In the event of a data breach involving personal information, we will provide notice as required by applicable state data breach notification laws.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us at [email protected]

We will respond to inquiries in accordance with applicable legal requirements and within the timeframes required by relevant federal or state law.